Knife Maintenance

A quality hand made knife takes a little care and attention to keep in tip top shape.

**All Knives should be handwashed only & thoroughly dried after use**

Most of my handles are made from wood, some stabilized, some not. Wood can dry and crack if left unattended. To this end, clean and lightly oil the handle on a regular basis, any food safe mineral oil will do for this. This will help to keep your knife in top condition.

It is very important not to store your knife in its Sheath/Saya for prolonged periods of time. A sheath is for carrying your knife, not storing it. A magnetic Knife rack is a good way to store your knives and keep them in good condition.

Special care for carbon steels:

Carbon Steel Knives should be handwashed only and thoroughly dried after each use. Do not leave moisture or food sit on your blade after use, this will damage your knife over time. Water is not your friend when it comes to carbon steels! Over time your carbon steel knife will acquire what’s called a Patina, This is a hygienically food safe thin oxide coating. This patina is caused by a reaction between the foods you are cutting, the metal of the blade and the oxygen in the air, it will help to protect the blade against rust over time.

Keep your knife sharp. Little and often is the key. A blunt Knife is a dangerous tool.

Do not cut on a glass, stone or steel surface, these will ruin the edge on any knife.

Only use the knife for the purpose it was made for. It is not a lever, hammer, shovel or screwdriver etc.

If you take care of your knives properly, they will be a joy to use and they will last lifetimes.

SHIPPING

Unfortunately, exact shipping dates cannot be guaranteed. Please bear in mind, I am a one-man operation so shipping your new knife may take 1-3 days.

You will receive shipping confirmation via email once the Knife has shipped, which will include the tracking number.

If you do not receive this email, please reach out via cmcustomblades@gmail.com and the tracking number will be forwarded to you.

We cannot be responsible for delays or issues caused by customs clearance or carrier processing issues, such as weather / operational delays, incorrect address issues, etc.

RETURN POLICY

We offer refunds or exchanges of products that have not been used or damaged within 14 days of receipt.

If 14 days have gone by since you received your new knife, unfortunately we cannot offer you a refund or exchange. Your item must be unused and in the original condition & packaging. Proof of purchase will be required.

To return your item please contact cmcustomblades@gmail.com  with your purchase order number. You will be responsible for paying any shipping costs for returning your item. Shipping costs are non-refundable. When shipping items, you should consider using a trackable shipping service or purchasing shipping insurance.

If any of these apply, we will not be able to refund you: Product with obvious signs of use, Any item not in its original condition, Item is damaged or missing parts for reasons not due to our error, Personally engraved knives, Custom made-to-order knives or any item that is returned more than 14 days after delivery. Unfortunately, sale items cannot be refunded.

Once your item is received and inspected, we will send you an email notification that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

LATE OR MISSING REFUNDS

If you have not received a refund yet, please contact your bank/credit card company, it may take time before your refund is officially processed. There is often some processing time before a refund is deposited in your account.

If you’ve done all of this and you still have not received your refund, please contact us at cmcustomblades@gmail.com